Refund Policy

Refund & Return Policy

Effective Date: July 20, 2026

At B. Winston Designs, we take pride in creating and curating premium products designed to provide lasting quality and craftsmanship. If you are not completely satisfied with your purchase, please review the following policy.

Returns

We accept returns of eligible items within 30 days of delivery.

To qualify for a return, the item must:

Be unused and in its original condition
Be free from signs of wear, damage, odors, pet hair, or alterations
Include all original packaging, tags, and accessories
Be accompanied by proof of purchase

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

Made-to-order products
Personalized or custom products
Final sale or clearance items
Gift cards
Items that have been used or damaged after delivery

Return Authorization

Before returning an item, please contact us to request a Return Authorization.

Returns sent without prior authorization may not be accepted.

Customers are responsible for securely packaging returned merchandise to prevent damage during transit.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of our error or the item arrived damaged or defective.

Exchanges

We currently offer exchanges for eligible items when inventory is available.

If the requested replacement is unavailable, a refund may be issued instead.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will work with you to provide an appropriate resolution, which may include a replacement, repair, or refund.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

For your protection, we recommend using a trackable shipping service and purchasing shipping insurance for higher-value items.

B. Winston Designs is not responsible for returns that are lost or damaged during return transit.

Order Cancellations

Orders may be canceled before they have entered processing or production.

Once an order has shipped or a made-to-order item has entered production, it may no longer be canceled.

Luxury Leather Products

Our leather products are crafted from genuine leather, a natural material that may display unique grain patterns, texture variations, wrinkles, or subtle markings. These natural characteristics are part of the beauty of authentic leather and are not considered defects.

Over time, genuine leather will naturally soften and develop a distinctive patina that reflects its use and character.

If you have questions regarding this Refund & Return Policy or need assistance with a return, please contact us using the contact information provided on our website.

We appreciate your trust in B. Winston Designs and thank you for your purchase.