Shipping Policy

Effective Date: July 20, 2026

At B. Winston Designs, we are committed to delivering your order safely and efficiently. The following Shipping Policy outlines how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received, unless otherwise stated on the product page.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

Made-to-order, personalized, or pre-order items may require additional production time. Estimated production timelines will be noted on the applicable product page.

Shipping Methods

We offer shipping through reputable carriers such as UPS, FedEx, USPS, and other trusted shipping providers.

Available shipping options and estimated delivery times will be displayed during checkout.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address, package size, weight, and the shipping method selected.

Any applicable taxes, duties, customs fees, or import charges for international orders are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow up to 24 hours for tracking information to become active after shipment.

Delivery Estimates

Estimated delivery dates are provided as guidelines only and are not guaranteed.

Delivery times may vary due to:

Carrier delays
Severe weather
High shipping volumes
Customs processing
Other circumstances beyond our control

B. Winston Designs is not responsible for delays once a shipment has been accepted by the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete shipping address is provided, delays, additional shipping charges, or returned packages may occur.

If you notice an error in your shipping information, please contact us as soon as possible. While we will make every effort to update your order before it ships, we cannot guarantee changes once processing has begun.

Lost or Damaged Packages

If your package arrives damaged or appears to have been lost in transit, please contact us promptly after delivery or the expected delivery date.

We will work with the shipping carrier to assist in resolving the issue. Resolution times may vary depending on the carrier's claims process.

International Shipping

International shipping may be available to select destinations.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

Delivery times for international shipments may vary due to customs clearance and local postal services.

Shipping Restrictions

Certain products or destinations may be unavailable due to shipping regulations or carrier limitations.

If we are unable to fulfill your order, we will notify you and issue a refund if payment has already been received.

Questions

If you have any questions regarding shipping or your order, please contact us through the contact information provided on our website.

Thank you for choosing B. Winston Designs.